Outcome measures
Track completion, correctness, business impact and verified results.
Autonomous Workforce
Measure whether autonomous Resources deliver reliable business outcomes—not merely whether an agent produced a response.
Track completion, correctness, business impact and verified results.
Track policy adherence, approval use, exceptions and boundary violations.
Track reliability, timeliness, cost and escalation patterns.
Use evidence to retrain, reconfigure, requalify, restrict or replace the implementation.
Start with one meaningful role
Bring an agent you already use or build a new autonomous Resource from the business Role and Capabilities.